Shipping Policy
Last updated: June 22, 2026
Processing Time
All orders are handmade to order in our studio. Please allow the following processing times before your order ships:
- Non-personalized items: 1-2 business days
- Personalized items: 3-5 business days
During peak seasons (holidays, special promotions) processing times may be extended. We will notify you if your order will be delayed beyond our standard window.
Shipping Methods & Costs
We ship all orders via USPS. The following options are available at checkout:
- USPS Ground Advantage — Free on every order. Estimated delivery 2–5 business days after shipment.
- USPS Priority Mail — $7.00. Estimated delivery 1–3 business days after shipment.
- USPS Priority Mail Express — $35.00. Estimated delivery 1–2 business days after shipment, including weekends.
All shipping rates are flat-rate and apply to orders shipped within the contiguous United States.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package directly on the carrier's website or through your account order history.
Domestic Shipping
We currently ship to all 50 U.S. states. Orders to Hawaii, Alaska, and U.S. territories may require additional transit time and shipping costs.
International Shipping<\/h2>
We ship to Canada in addition to all 50 U.S. states. Canadian orders ship via USPS with estimated delivery of 7–14 business days, depending on customs processing. Import duties or taxes are the responsibility of the recipient. Contact us if you have questions about international delivery before placing your order.<\/p>
Lost or Undelivered Packages
If your tracking shows your package as delivered but you have not received it, please:
- Check around your property, with neighbors, and at any alternate delivery locations.
- Wait 24–48 hours, as carriers occasionally mark packages as delivered early.
- Contact us at hello@timbertracecrafts.com if the package still cannot be located.
We will work with the carrier to investigate. Packages confirmed lost by the carrier will be replaced or refunded.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided at the time of order. If you notice an error after placing your order, contact us immediately at hello@timbertracecrafts.com — we will do our best to correct it before the order ships.
Contact Us
For shipping questions, email us at hello@timbertracecrafts.com or use our contact form.