Timber Trace Crafts Timber Trace Crafts

Privacy Policy

Last updated: June 22, 2026

Timber Trace Crafts ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information about you when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly to us, including:

  • Account information: name, email address, and password if you create an account.
  • Order information: shipping address, billing address, and order history.
  • Payment information: credit or debit card details. Payment information is processed and stored by Stripe, Inc. — we never store your full card number on our servers.
  • Communications: messages you send us through our contact form or email.
  • Newsletter: email address if you subscribe to our mailing list.

We also collect certain information automatically when you visit our website:

  • Log data: IP address, browser type, pages visited, and referring URLs.
  • Cookies: small data files stored on your device to maintain your session, remember your cart, and analyze site usage. See the Cookies section below.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations and shipping notifications.
  • Communicate with you about your account or orders.
  • Send marketing emails and newsletters (only with your consent — you can unsubscribe at any time).
  • Improve our website and product offerings.
  • Detect and prevent fraud or unauthorized transactions.
  • Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We share your information only with the third-party service providers necessary to operate our business:

  • Stripe, Inc. — payment processing. Stripe's privacy policy is available at stripe.com/privacy.
  • Shipping carriers (USPS, UPS) — your name and shipping address are shared with the carrier to deliver your order.
  • Email service providers — used to send order confirmations, shipping updates, and newsletters.
  • Analytics providers — aggregated, anonymized usage data to help us understand how visitors use our site.

We may also disclose your information if required by law or to protect the rights and safety of Timber Trace Crafts and our customers.

Cookies

We use the following types of cookies:

  • Essential cookies: required for the website to function (e.g., shopping cart, login session). These cannot be disabled.
  • Analytics cookies: help us understand how visitors interact with our website. We use anonymized data only.
  • Preference cookies: remember your settings and preferences across visits.

You can control or disable cookies through your browser settings. Disabling essential cookies may prevent parts of the site from functioning correctly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — typically the duration of your customer relationship with us plus up to 7 years to comply with tax and legal record-keeping obligations. You may request deletion of your account and associated data at any time (see Your Rights below).

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request that we correct inaccurate information.
  • Deletion: request that we delete your personal information, subject to legal retention requirements.
  • Opt-out: unsubscribe from marketing communications at any time using the link in any email we send.
  • California residents (CCPA): you have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information (we do not sell personal information).

To exercise any of these rights, contact us at hello@timbertracecrafts.com.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. All payment transactions are encrypted via SSL and processed through Stripe's secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at hello@timbertracecrafts.com or through our contact form.