Return Policy

Last updated: June 22, 2026

Returns

We accept returns on non-personalized items within 30 days of delivery<\/strong>. Items must be unused and in their original condition. To initiate a return, please contact us at hello@timbertracecrafts.com with your order number and reason for return. We will provide a return shipping address within 1–2 business days.

Personalized Items

Because personalized items are made specifically for you, we cannot accept returns on them unless there is a defect in materials or craftsmanship. If your personalized item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and we will remake or refund the item at no cost to you.

Damaged or Defective Items

If your order arrives damaged, please photograph the damage and contact us within 7 days of delivery at hello@timbertracecrafts.com. We will send a replacement or issue a full refund at your preference.

Refunds

Once a return is received and inspected, we will process your refund to the original payment method within 5–10 business days. You will receive an email confirmation when your refund has been issued. Please allow additional time for your bank or card issuer to post the credit.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase (if eligible) and place a new order.

Disputes & Chargebacks

We are committed to resolving any issue with your order quickly and fairly. Before filing a dispute or chargeback with your bank or credit card company, please contact us directly at hello@timbertracecrafts.com. We respond to all inquiries within 1–2 business days and will work with you to find a resolution. Unauthorized chargebacks may result in your account being flagged and orders being cancelled.

Contact Us

Questions about a return or refund? Reach us at hello@timbertracecrafts.com or use our contact form. We're happy to help.